Terms of Service

ARVENSO TRADE LTD | EU & EEA Users

These Terms of Service govern all services provided by ARVENSO TRADE LTD (hereinafter referred to as "we" or "us") to users in the European Union (EU) and the European Economic Area (EEA), including website access, product inquiries, online purchases, and after-sales support. By accessing the website, submitting an order, or purchasing products, the user agrees to all the terms contained herein.

I. Service Provider

Service Provider: ARVENSO TRADE LTD
Contact Email: [Please fill in email address]

Scope of Services: Display, consultation, online sales, order processing, and associated after-sales support for luggage and bag products.

II. User Conduct

Users agree to comply with applicable EU laws, regulations, and online usage standards when using this website. Users shall not engage in prohibited activities such as placing fraudulent orders, making malicious complaints, stealing information, or disrupting the platform's normal operations. In the event of any violation, we reserve the right to suspend or terminate services, cancel unfulfilled orders, and pursue legal action.

III. Product and Service Descriptions

All product images, descriptions, specifications, dimensions, and color options on our website are for reference purposes only. While we strive for accuracy, minor discrepancies resulting from lighting conditions or display device differences do not constitute product quality issues. We continuously optimize our products and services and reserve the right to modify product designs, adjust specifications, or update website content, provided that such changes do not adversely affect the rights associated with existing, confirmed orders.

IV. Contract Fulfillment

A legally binding purchase and service contract is formed between the parties once the user submits an order online and completes payment. We will fulfill obligations regarding shipment and after-sales service in accordance with the order details and the shipping and return/exchange policies published on the website. All orders within the EU are subject to relevant EU consumer protection regulations to safeguard users' legal consumer rights.

V. Intellectual Property Protection

All images, text, design assets, and original product designs on the website are our exclusive property and are protected by intellectual property laws. Users and third parties are prohibited from copying, reproducing, using for commercial purposes, altering, or redistributing these materials without our prior written consent. We reserve the right to take legal action to protect our intellectual property rights.

VI. Disclaimer of Liability

We are committed to ensuring the stable operation of the website but shall not be held liable for service or order delays caused by uncontrollable factors such as network failures, system maintenance, third-party logistics issues, customs clearance delays, or force majeure. We assume responsibility for after-sales service solely regarding the quality of the products themselves and shall not be liable for losses resulting from improper use, improper storage, or man-made damage caused by the user.

VII. Updates and Effectiveness of Terms

We reserve the right to update these Terms of Service at any time; updated terms will be posted on the official website and become effective immediately upon posting. Orders currently being fulfilled shall be governed by the terms in effect at the time. Continued use of the website's services following an update constitutes acceptance of the updated terms.

VIII. Governing Law and Dispute Resolution

These Terms of Service are governed by applicable EU consumer protection laws and the laws of the EU Member State in which the user resides. In the event of a dispute regarding the service, the parties shall first seek an amicable resolution through consultation; if such consultation fails, the matter may be submitted to the competent regulatory or judicial authorities in the user's EU Member State of residence.