Shipping Policy

1. Dispatch Timeframe

We will arrange shipment within 5–8 business days after confirming receipt of payment. A tracking number will be provided once the order has been shipped so you can track your package.

2. Shipping Duration

Once dispatched, delivery to EU destinations typically takes 15–20 business days. Actual delivery times may vary due to factors such as customs clearance, local logistics, and public holidays; the timeframe mentioned above is an estimate and is not guaranteed.

3. Customs Duties and Import Taxes

Import duties, VAT, and customs-related fees may apply upon the package's arrival in the destination country. These costs are the responsibility of the recipient and must be paid during the customs clearance process. Please familiarize yourself with local customs regulations in advance.

4. Lost or Damaged Packages

• Packages lost in transit: We will assist the customer in filing a claim with the carrier; a refund or reshipment will be arranged once the claim is verified.
• Packages with visibly damaged outer packaging upon delivery: Please refuse the delivery on the spot, or take photos as evidence of the damage and contact us immediately. Claims regarding external damage made after the package has been signed for may be difficult to process.

5. Address Responsibility

Please ensure that recipient information is entered accurately when placing an order. The customer bears the cost of any losses resulting from undelivered or returned packages, or additional fees incurred, due to an incorrect or incomplete address provided by the customer.

6. Customs Clearance Cooperation

If local customs authorities require additional information, the customer must cooperate by providing the necessary documents to prevent the package from being held or delayed.

7. Updates to Terms

We reserve the right to update these shipping terms at any time; updates will become effective upon being posted on our website.